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Staying in Touch With Clients

It's during times like these that maintaining communication with people is so crucial. Letting your clients know that you are there for them or checking in on them can let them know that you care about maintaining your relationship.

By: Stephanie Lopez

Send them an update via email

Getting a response back from clients can sometimes depend on what they have going on so make sure your subject line is interesting and eye catching. While this is the easiest way to reach out to your clients, it may not always yield an immediate response. Still, any effort to show you want to be there for your customer is essential in keeping that connection.

Give them a call

If you're able to reach your client over the phone, this could be a great time to build that relationship further. This is an opportunity to really get to know your client on more than just a business level. Sometimes a phone call can brighten someone's day and what better time to check in than now.

Video has entered the chat

Depending on what kind of product or service your business provides, we are so fortunate that video chat isn't so uncommon these days. While you are unable to meet with your clients physically, doing a video chat can still allow you to do your job and help provide your client with what they need.

Social Media

If your clients aren't aware already, make sure to share any social media outlets your company has. This can benefit your client by being up to date regarding any of the latest information relating to your company or the industry.

We are expected to social distance right now, physically of course, but now more than ever we should reach out to those we care about and connect with them via our electronic devices.


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